Insurance claims happen.

We know you buy insurance for protection and peace of mind and one of the benefits of using our services is having us assist you with your claim.

We understand making a claim can be stressful, but rest assured we’re here to help you.

On this page are some important first steps you should take immediately after any loss, circumstance, event, injury and/or damage.

Contact our team to make a claim

The sooner your insurer is advised of a loss, circumstance, injury and/or damage, the sooner they can conduct the necessary enquiries in order to protect your interests.

Our team of insurance professionals will work with you throughout the entire claims process to get you back on your feet as soon as possible and with minimum inconvenience.

In an emergency after hours situation, please call 0407 586 457

Claims Process

1. Ensure the safety of all persons

Contact emergency services if needed and ensure everyone is safe.

2. Take reasonable precautions to prevent further injury, damage and/or loss

Do whatever is necessary to prevent further injury, damage and/or loss.

3. Comply with all statutory obligations including any public authority to secure the safety of persons and/or property

If it is a crime or malicious damage, try to obtain a copy of the Police Report and event number to lodge with your claim.

4. Notify us/your insurer immediately

Notify us/the insurer as soon as possible. The insurer may require a valuation, the receipt or proof of purchase for a particular item. If a Third Party is involved, attach any letter of demand received or any details and correspondence you have from them with your claims documentation.

5. Don't admit liability - you may not be liable for the loss

Whatever the circumstances of the incident, don’t enter into negotiations with a third party or give up your right to seek recovery from another party for a loss.

See how we can help you

We are committed to understanding your needs and focused on providing you with quality advice, personalised service and tailored solutions to help you make informed decisions about protection for your business and assets.