Claims

Report the incident to us as soon as possible by phone or email, as soon as practical but preferably within 24 hours of the incident.

Regardless of whether the claim has been reported to us or a loss assessor appointed, you must immediately do whatever is necessary to prevent further loss of life or property damage. For example:

• Call the fire brigade, ambulance, police or other appropriate emergency service
• If during business hours, ensure the evacuation, if necessary, of staff and neighbours
• If critical machinery fails, commence investigations to locate replacement plant or services
• Have a security company install boarding over smashed windows and, if appropriate, employ an overnight security provider
• Seek assistance from other industry or trade professionals to help minimise loss or damage
• Remove property which is exposed to further loss or damage to a more secure place if possible
• Providing no danger to life or limb is involved, ensure the safe removal and storage of vital business records

If it is a crime or malicious damage, obtain a copy of the Police Report and event number to lodge with your claim.

Ensure you provide your ABN and Input Tax Credit entitlement and obtain quotes to repair or replace damaged or missing property if required. In some circumstances, the insurer may require a valuation, the receipt or proof of purchase for a particular item. If a Third Party is involved, attach any letter of demand received or any details and correspondence you have from them with your claims documentation.