It’s your business, protect it.

We know you buy insurance for protection and peace of mind and one of the benefits of using our services is having us assist you with your claim.

Every claim, no matter how large or small, is important to us and our aim is to provide positive claim outcomes for all of our clients.

We’ll manage the claims process for you, ensuring the whole process runs smoothly and your claim is settled promptly and fairly. While it is impossible to give guidelines for procedures to follow in every claim because of the nature of accidents , the Claims Procedures listed on this page give a broad outline of the steps to follow.

In an emergency after hours situation, please call 0407 586 457

Claim Procedures

1. Report the incident

Report the incident to us as soon as possible by phone or email, preferably within 24 hours of the incident.

2. Take steps to prevent further damage or loss

Regardless of whether the claim has been reported to us or a loss assessor appointed, you must immediately do whatever is necessary to prevent further loss of life or property damage. For example:

  • Call the fire brigade, ambulance, police or other appropriate emergency service
  • If during business hours, ensure the evacuation, if necessary, of staff and neighbours
  • If critical machinery fails, commence investigations to locate replacement plant or services
  • Have a security company install boarding over smashed windows and, if appropriate, employ an overnight security provider
  • Seek assistance from other industry or trade professionals to help minimise loss or damage
  • Remove property which is exposed to further loss or damage to a more secure place if possible
  • Providing no danger to life or limb is involved, ensure the safe removal and storage of vital business records

3. Contact Police

If it is a crime or malicious damage, obtain a copy of the Police Report and event number to lodge with your claim.

4. Complete any Claims documentation

Ensure you provide your ABN and Input Tax Credit entitlement and obtain quotes to repair or replace damaged or missing property if required. In some circumstances, the insurer may require a valuation, the receipt or proof of purchase for a particular item. If a Third Party is involved, attach any letter of demand received or any details and correspondence you have from them with your claims documentation.

5. Never admit liability

Whatever the circumstances of the incident, never admit liability even if you think you are at fault. Your insurer is entitled to deny a claim or pay a reduced amount if statements made by you or your employees prejudice the insurer’s position.

See how we can help you

We are committed to understanding your needs and focused on providing you with quality advice, personalised service and tailored solutions to help you make informed decisions about protection for your assets, income and lifestyle.
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