Claim Management

We know you buy insurance for protection and peace of mind and one of the benefits of using our services is having us assist you with your claim.

If you’re fortunate, you may never have to make a claim against your insurance. However, when things do go wrong and you’re involved in an unexpected accident, disaster or loss that’s covered by your insurance policy, we’re here to help.

Our advice doesn’t stop once we’ve arranged your insurance policy. We continue to give you advice throughout the claims process and advocate on your behalf with your insurer. Your insurer will review your claim and see if the event or circumstances are risks covered by the policy. You’ll need to provide proof it’s a genuine claim and your insurer will need to determine that the claim satisfies the terms and conditions of your insurance policy.

We help during this process and advocate for you to get the best possible outcome. We work closely with you and your insurance company and assist with any third-party valuers, repairers or specialists. We keep you informed every step of the way.

Contact our team to make a claim

Our team of insurance professionals will work with you throughout the entire claims process to get you back on your feet as soon as possible and with minimum inconvenience.

The sooner your insurer is advised of a loss, circumstance, injury and/or damage, the sooner they can conduct the necessary enquiries in order to protect your interests.

In an emergency after hours situation, please call 0407 586 457

We understand making a claim can be stressful, but rest assured that we’re here to help you through the process.

As a Steadfast insurance broker, you’ve got an expert you can trust on your team, who can manage the claims process on your behalf, allowing you to focus on what really matters. 

Our Claims Process

Stage 1 - Safety & Reporting

The first stage involves thinking about the safety of yourself and others. Contact Emergency Services, if needed. If it’s safe to do so, move yourself, your family or your staff to safety. Secondly, contact the police in incidents such as serious accidents (especially those involving injury) or in the event of theft or burglary.

Start collating the information the insurer will need. Review your policy document or product disclosure statement (PDS) which will include the terms and conditions of your insurance policy. We can help with this step.

You’ll need details such as

  • Your Police Report Number
  • Details of other drivers, third parties, witnesses including rego number, licence details, contact details
  • Stauatory Bodies who may be involved
  • Any Letter of Demand

Whatever the circumstances of the incident, don’t enter into negotiations with a third party or admit liability. You may not be responsible for the loss.

Stage 2 - Claiming

The next stage is to notify us as soon as possible to start the claims process with your insurer. Complete our Online Claim Form or contact our office on (07) 5482 7485. We’ll need some basic details and relevant information and can provide you with policy and excess information. From there, we’ll ensure that we have all the necessary information to liaise with your insurance company to progress your claim.

Stage 3 - Assessing

Before an insurer can decide whether or not to approve your claim, they will assess all of the information provided, including what you are covered for under your insurance policy. This may involve an insurance assessor who will examine the circumstances of the claim and then provide the insurer professional advice on how to proceed with your claim.

Stage 4 - Outcome

This last stage is where the insurer decides whether or not to accept the claim and once approved, you can expect cash settlement, repairs or replacement to commence.

See how we can help you

We are committed to understanding your needs and focused on providing you with quality advice, personalised service and tailored solutions to help you make informed decisions about protection for your business and assets.