Insurance claims happen.

We know you buy insurance for protection and peace of mind and one of the benefits of using our services is having us assist you with your claim.

As much as we hope you never experience a loss, we’re committed to assisting you with your claim to achieve the best result possible.

We’ll manage the claims process for you, helping ensure the whole process runs smoothly and your claim is settled promptly and fairly.

While it is impossible to give guidelines for procedures to follow in every claim because of the nature of accidents , the Claims Procedures listed on this page give a broad outline of the steps to follow.

Please remember it’s important to call us as soon as you are aware of a claim or circumstance that could lead to a claim.

In an emergency after hours situation, please call 0407 586 457

Claim Procedures

1. Ensure the safety of all persons

Contact emergency services if needed and ensure everyone is safe.

2. Take reasonable precautions to prevent further injury, damage and/or loss

Do whatever is necessary to prevent further injury, damage and/or loss.

3. Comply with all statutory obligations including any public authority to secure the safety of persons and/or property

If it is a crime or malicious damage, try to obtain a copy of the Police Report and event number to lodge with your claim.

4. Notify us/your insurer immediately

Notify us/the insurer as soon as possible. The insurer may require a valuation, the receipt or proof of purchase for a particular item. If a Third Party is involved, attach any letter of demand received or any details and correspondence you have from them with your claims documentation.

5. Don't admit liability - you may not be liable for the loss

Whatever the circumstances of the incident, never admit liability even if you think you are at fault. Don’t enter into negotiations with a third party or give up your rights to seek recovery from another party for a loss.

See how we can help you

We are committed to understanding your needs and focused on providing you with quality advice, personalised service and tailored solutions to help you make informed decisions about protection for your assets, income and lifestyle.
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